I am 18 years of age or older.

priosec logo
priosec banner

Prilosec OTC

Money Back Guarantee

Prilosec OTC® is dedicated to providing results that improve the lives of our consumers. If you are not completely satisfied with your purchase of Prilosec OTC, we'll give you your money back. Refunds are limited to only 1 (one) refund request on any 1 (one) size package of Prilosec OTC per household. For any questions regarding usage and dosage, please contact P&G Consumer Support.
All you need to provide is:
  • Original UPC from the package
  • Original dated sales receipt with store name and product purchase price circled
  • Reason for dissatisfaction
  • A notecard or slip of paper with your full name and mailing address clearly printed
Mail To

PO Box 1108

Dept P19203924

Grand Rapids, MN 55745-1108

All the information you give us will be kept private and will not be sold to any other company. P&G will only process the personal data you submit to manage this money-back guarantee. Check out the full details of our Privacy Statement.
Divider

** ADDITIONAL TERMS:

Valid on one Prilosec OTC 14count package, Prilosec OTC 28count package, or Prilosec OTC 42count package. Moneyback guarantee not valid for any Prilosec OTC product reimbursed or paid under Medicaid, Medicare, or any other federal or state healthcare program, including state medical and pharmacy assistance programs, or where prohibited by law. Money back issued via prepaid card. Offer limited to US residents only, 18 years of age or age of majority or older. Limit one refund per name, household, or address. Use of multiple addresses or P.O. boxes to obtain additional refunds is fraud and may result in prosecution. Multiple submissions will not be acknowledged or returned. Prepaid card accepted where Visa® cards are accepted. Not redeemable as cash or usable at ATMs or gas pumps. Card expires 6 months from issuance. Terms of prepaid card apply. Refund is limited to the purchase price and excludes taxes and any incidental or consequential damages, negligence, strict liability or any other legal theory. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This guarantee gives you specific legal rights and you may also have other rights, which vary from state to state. Requests must be postmarked no later than 60 days after date on original sales receipt. If UPC and valid original date receipt are not included in the request for refund, your prepaid card will not be issued. Reproduction, alteration, sale, trade, or purchase of any proof of purchase is prohibited Proof of purchase must be obtained from product purchased by you. No requests from groups, clubs, or organizations will be honored. We will not honor incomplete submissions. Not responsible for lost, late, or undelivered submissions. Please allow 6-8 weeks for delivery.

Cards are issued by Citibank, N.A. pursuant to a license from Visa U.S.A. Inc. and managed by Citi Prepaid Services.

Cards will not have cash access and can be used everywhere Visa debit cards are accepted.

Offer is valid for U.S. residents only.

© 2025 Procter & Gamble. All rights reserved. This site is for the use of U.S. residents only.
Logo